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Frequently Asked Questions

Welcome to our FAQ. Here you will find answers to the most common questions regarding our air conditioning solutions and services.

How can I pay for my order?

We only accept bank transfers. Once your order is confirmed, you will receive our bank details by email. Your order will be prepared and shipped upon receipt of payment.

What are the delivery times and costs?

We ship throughout Europe. Shipping costs are calculated automatically in your cart based on the destination. Delivery times depend on the carrier and the country, and are indicated during checkout.

What power (BTU) should I choose based on the room size?

Generally, you should allow for approximately 100 Watts per square meter for standard ceiling heights. It is recommended to slightly oversize the power for optimal efficiency.

What is the difference between a mobile air conditioner, a split system, and an air cooler?

A mobile air conditioner is a single unit on wheels. A split system consists of an indoor and outdoor unit for better performance. An air cooler uses water evaporation to lower the temperature without a compressor.

How does the 5-year warranty work?

In addition to legal warranties, we offer a 5-year commercial warranty on our products. This covers manufacturing defects and technical failures, provided the product is used according to the manual.

How do I return a product?

You have a legal right of withdrawal. To return an item, please contact our customer service to receive the return procedure and address. Return shipping costs are at the customer's expense.

How can I contact customer support?

Our team is available for any technical questions or order tracking. You can reach us via the contact form on our website.